To Put It Simply, We Make People Feel Comfortable
And by “comfortable,” we aren’t just talking about electrical safety. Don’t get us wrong. That’s a huge part of what we do. But it isn’t everything.
What we’re really referring to is how we make you feel when we enter your home. How we make you feel when we’re talking with you and treating you like a fellow human as opposed to a quick sale. And how we make you feel when we show you our work and explain what we did to ensure your electrical system will keep you safe for many years.
Customers choose us not necessarily because of what we do, but because of how we make them feel. We put people first and our business second. That’s how we’ve always done things in the past and how we always will in the future.
In addition to this, customers trust us to work in their homes and businesses because:
- We act with integrity, always. We’ve all encountered it before: The contractor who tells you over the phone that they can fix the problem. Then, they come to your home, do nothing and charge you $150. That’s not how we believe business should be and it’s not how we run ours. Customers know when they call us that we’ll walk them through it right over the phone if it’s a simple fix. Then, when the situation is more extensive and actually requires the skills of a licensed electrician, they know we’re telling the truth. That’s what makes us sleep well at night and the reason why our one-time customers tend to become lifelong customers.
- We use the right materials to ensure the right results. While we love talking to our customers, our goal is to stay out of your home or business for as long as possible! By this, we mean using quality materials to ensure your electrical system will last for many, many years without fail.
- We offer free estimates. We don’t appreciate when a company makes us pay just to know what the problem is, which is why we never do this to our customers.
- We have decades of experience serving both residential and commercial customers. When it comes to electrical work, we’ve seen everything there is to see. Decades of experience enables us to troubleshoot everything from the most common problems to the most complex ones in rapid time.
- We are fully licensed, bonded and insured. This is standard stuff, but it gives people peace of mind that we’re more than qualified to perform any type of electrical repair, upgrade and installation.
- We employ the most skilled and courteous electricians on the block. We are as meticulous with the people we hire as we are in the work we provide. All of our journeymen and apprentice electricians are incredibly skilled and hardworking individuals who meet our high standards.
- We do things the right way, not the easy way. Much of our work involves correcting other companies’ mistakes and poor workmanship. We didn’t enter this line of work to cut corners, which is why you’ll never see us doing it.
- We don’t offer a warranty. Yes, you read that correctly. From our perspective, it goes without saying that if something is wrong, you keep working until it’s right. We don’t believe companies need fancy schmancy terms on paper to give their customers peace of mind. If you’re not happy then neither are we, and we’ll keep working until you’re fully satisfied with our work. We have our principles and we honor them, as proven in our many positive customer reviews.
- We have a natural eye for design. Some electricians are very skilled with their hands but don’t necessarily know what looks good. This is where our artistic background (more about that here) really gives us the upper hand. We have a real eye for detail and know how to create lighting designs that completely change how people feel about their homes and businesses (in the best way possible!).
- We take care of people—period. Our company name didn’t just come out of the blue. We are The Neighborhood Electrician because we are right there when you need us. Life is a journey that we’re all taking together, and we are committed to using the skills and knowledge we’ve acquired to make yours safer and better.
We Are Here for You Through It All
The work we do is important and something we never take lightly. Yet, we know that how we treat people is equally important. We might not always have the answers right away. But we are the ones who will keep working and plugging away until we do. That is why customers choose us as their go-to electrician. Like a reliable neighbor, we go out of our way to look out for our people, not because we need to, but because we can!
To learn more about our company or to schedule service, request your free estimate online or call The Neighborhood Electrician at 586.489.1504 today.
